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UC Software 4.0.1 | November 2011 | 1725-12495-001 Rev. C Polycom® SoundPoint® IP 450 Phone User Guide

Polycom SoundPoint IP 450 User GuidexProductivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Polycom SoundPoint IP 450 User Guide90AudioProductivity SuiteTesting Phone HardwareYour system administrator may ask you to access a diagnostics menu

Troubleshooting Your Phone91To test your phone hardware:>> Press , and then select Status > Diagnostics > Test Hardware > Audio Diagn

Polycom SoundPoint IP 450 User Guide92

936Polycom UC Software Menu System

Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide94

Polycom UC Software Menu System95

Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide96

7 - 97Safety NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements applicable to your prod

User Guide for the SoundPoint IP 450 Desktop Phone7 - 98Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrants to the end

77 - 99Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two condit

11Getting Started with Your PhoneThis chapter includes overview information that you may find helpful when you’re just starting to learn about your P

User Guide for the SoundPoint IP 450 Desktop Phone7 - 100Safety and Compliance (continued)CE and VCCI MarkThis SoundPoint IP 450 SIP is marked with th

77 - 101Polycom SoundPoint IP450 VoIP Telephone PTC 220/08/077Special Conditions for the User ManualPTC General Warning1. The grant of a Telepermit f

User Guide for the SoundPoint IP 450 Desktop Phone7 - 102

End User License Agreement for Polycom® SoftwareThis End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual o

2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, aud

refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any d

not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside

Polycom SoundPoint IP 450 User Guide2Introducing Phone ComponentsThe following figure shows the phone’s primary hardware features.For information on s

Getting Started with Your Phone33 Line/Speed Dial Key Use these keys to activate up to three lines or speed dials that can be assigned to your phone.

Polycom SoundPoint IP 450 User Guide4What Displays on the Screen?Your phone displays information about calls, messages, soft keys, time, date, and oth

Getting Started with Your Phone5Phone IconsThe following list describes the icons that display on the screen.Icon DescriptionRegistered line (solid)R

Polycom SoundPoint IP 450 User Guide6Navigating Menus and Entering DataTo navigate menus and enter data, use these useful tips.If you want to... Then

Getting Started with Your Phone7Registering Your PhoneGenerally, your phone will be deployed with multiple other phones. In this case, your system ad

Polycom SoundPoint IP 450 User Guide8Using the Polycom Web Configuration UtilityThis user guide explains how to update phone settings from your phone,

92Using the Basic Features of Your PhoneYour Polycom® SoundPoint® IP 450 phone is designed to be used like a regular phone on a public switched telep

© 2011 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or trans

Polycom SoundPoint IP 450 User Guide10• Locking and Unlocking the Phone• Logging Into PhonesTo read about the phone’s advanced features, see Using the

Using the Basic Features of Your Phone11To place a call using the handset:>> Do the following steps in any order:— Pick up the handset.— Dial t

Polycom SoundPoint IP 450 User Guide12— With the optional headset connected, dial the desired number using the dial pad.Press .Answering CallsWhen you

Using the Basic Features of Your Phone13• Multiple Line Keys per lineIf your phone is configured with multiple call appearances, see Supporting Multi

Polycom SoundPoint IP 450 User Guide14To answer a call using the headset:>> Press . If Headset Memory Mode is activated, press or the Answer

Using the Basic Features of Your Phone15To answer an incoming call on a line configured for multiple Line Keys:>> Do one of the following:— Pre

Polycom SoundPoint IP 450 User Guide16Using a HeadsetIf you use a headset, you can set up your phone so that all calls use your headset. You can also

Using the Basic Features of Your Phone17Using Electronic HookswitchThis feature allows you to answer your phone from your headset if you are using on

Polycom SoundPoint IP 450 User Guide18Placing Calls on HoldDuring a call, press or the Hold soft key. The hold icon will display on the line key lab

Using the Basic Features of Your Phone19Hosting Conference CallsYou can create a conference with other parties using the phone’s local conference fea

iiiIntroductionAbout This GuideThe Polycom® SoundPoint® IP 450 User Guide provides instructions for using your SoundPoint IP 450 phone. It will help y

Polycom SoundPoint IP 450 User Guide203 Call the second party.4 When the second party answers, press the More soft key, and then the Confrnc soft key

Using the Basic Features of Your Phone21Managing Conference CallsYou are currently in a conference call. The screen, like the one shown below, is dis

Polycom SoundPoint IP 450 User Guide22— To mute a party, select the party, then press the Far Mute soft key.The muted party can hear all parties, but

Using the Basic Features of Your Phone23Adding Parties to Conference CallsYou are currently hosting a conference call between a number of parties.To

Polycom SoundPoint IP 450 User Guide24Joining ConferencesTo join two conferences:Previously you set up two separate calls. Only one conference can be

Using the Basic Features of Your Phone25• Attended transfer—The parties are automatically connected to each other after you exit the conference. — Se

Polycom SoundPoint IP 450 User Guide26Performing a Blind TransferTo perform a blind transfer:1 During a call, press the Trnsfer soft key. 2 Press the

Using the Basic Features of Your Phone27Using Static ForwardingTo forward all incoming calls to another party:1 From the home screen, press the Forwa

Polycom SoundPoint IP 450 User Guide28c If you selected Busy, enter a number to forward all future incoming calls to when you are already in another c

Using the Basic Features of Your Phone29Enabling Do Not DisturbTo prevent the phone ringing (from incoming calls), you can select Do Not Disturb. To

Polycom SoundPoint IP 450 User GuideivChapter 4, “Customizing the Phone Display”, provides instructions on how to make basic changes to the phone’s di

Polycom SoundPoint IP 450 User Guide30Distinguishing CallsYou can customize your phone so that you can distinguish different parties by ring type.To s

Using the Basic Features of Your Phone31To send incoming calls from a contact directly to voice mail:1 Press . 2 Select Features > Contact Directo

Polycom SoundPoint IP 450 User Guide328 Press the Save soft key.Using Call ListsYour phone maintains local lists of missed, received, and placed calls

Using the Basic Features of Your Phone33Using Your Contact DirectoryYou can store a large number of contacts in your phone's local contact direc

Polycom SoundPoint IP 450 User Guide345 Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric

Using the Basic Features of Your Phone35Adding Contacts From Call ListsTo add a contact to the local contact directory from a call list:1 Do one of t

Polycom SoundPoint IP 450 User Guide365 Edit the contact information.6 Press the Save soft key.Deleting ContactsTo delete a contact from the local con

Using the Basic Features of Your Phone37Searching for ContactsTo search for a contact in the local contact directory: 1 Press . 2 Select Features >

Polycom SoundPoint IP 450 User Guide383 Search for the contact in one of the following ways:— In the search line, enter the first few characters of th

Using the Basic Features of Your Phone39Press the Submit soft key. In this example, Tom Woller appears in the search results.You can dial any success

IntroductionvThese writing conventions are used in this guide:Recommended ReferencesYou can find all referenced Technical Notifications on the Polyco

Polycom SoundPoint IP 450 User Guide402 Select Features > Corporate Directory.3 Search for the contact.See Searching the Corporate Directory on pag

Using the Basic Features of Your Phone412 Select Features > Contact Directory.3 Scroll to highlight the contact.You can also use the * key to page

Polycom SoundPoint IP 450 User Guide42Using Voice MailYou can access voice mail messages from your phone. Your voice mail is saved in a centralized lo

Using the Basic Features of Your Phone43Depending on how your phone is configured, the display could resemble one of the following figures:Supporting

Polycom SoundPoint IP 450 User Guide44For example, the following figure shows an active call with Tom Davis on line 3163.The following figure shows an

Using the Basic Features of Your Phone45Supporting Shared LinesYour SoundPoint IP 450 phone supports shared lines. A shared line is indicated by a di

Polycom SoundPoint IP 450 User Guide46When your phone is locked:• You can only make an outgoing call to a number from a list of configurable authorize

Using the Basic Features of Your Phone47them by entering your user password. If you set up your phone to ignore incoming calls, Do Not Disturb will b

Polycom SoundPoint IP 450 User Guide48Calling and Answering from a Locked PhoneFrom a locked phone, anyone can dial the standard emergency number (for

Using the Basic Features of Your Phone49Logging Into PhonesIf your system administrator has set up the User Login feature, you can view your personal

Polycom SoundPoint IP 450 User GuideviCustomer FeedbackWe value your opinion. Help focus our documentation quality improvements by sending your commen

Polycom SoundPoint IP 450 User Guide50— Press the Menu key, then select Features > User Login > Log in.The User Login screen displays, as shown

Using the Basic Features of Your Phone51Your personal profile is no longer accessible, and the phone displays either the User Login screen for the ne

Polycom SoundPoint IP 450 User Guide522 From the home screen, press the Menu key, then select Features > User Login > Change User Login Password

533Using the Advanced Features of Your PhoneThis chapter provides operating instructions for the advanced features of the Polycom® SoundPoint® IP 450

Polycom SoundPoint IP 450 User Guide54To read text messages:1 Do one of the following steps:— Press .Select Instant Messages.— Press .Select Features

Using the Advanced Features of Your Phone555 Press the Ok soft key.6 Do one of the following:— To choose from various pre-scripted short messages, pr

Polycom SoundPoint IP 450 User Guide56— Press the MyStat soft key.2 Scroll through the list, and then press the Select soft key to select your new sta

Using the Advanced Features of Your Phone576 Scroll to select Enabled.When Watch Buddy is enabled, the contact is added to your buddy list. When Watc

Polycom SoundPoint IP 450 User Guide58For more information, contact your system administrator.To add a contact to your buddy list:1 Press .2 Select Fe

Using the Advanced Features of Your Phone59Any contacts added through your buddy status list will appear as a contact in Microsoft Lync. Any contacts

viiContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiAbout This Guide . . . . . . . . . . . . . . .

Polycom SoundPoint IP 450 User Guide60Broadcasting Messages Using Push-to-Talk and Group PagingThe Group Paging and Push-to-Talk (PTT) features enable

Using the Advanced Features of Your Phone61Sending and Receiving PTT BroadcastsTo send and receive PTT broadcasts, you need to subscribe to certain c

Polycom SoundPoint IP 450 User Guide622 From the PTT Channels List screen, select the channel to send the broadcast on (as shown next).The list displa

Using the Advanced Features of Your Phone63Receiving PTT BroadcastsTo receive a broadcast sent on a particular channel, you need to be subscribed to

Polycom SoundPoint IP 450 User Guide64During a waiting period, you can press and hold the Talk soft key and talk to all the people listening on the ch

Using the Advanced Features of Your Phone65The default channel is automatically used when you initiate a broadcast by pressing and holding the Talk s

Polycom SoundPoint IP 450 User Guide66To allow or disallow PTT broadcasts to play during an active call:1 Press , then select Settings > Basic >

Using the Advanced Features of Your Phone67To send a page:1 To send a page, press the Paging soft key.2 From the Paging Groups List screen, select th

Polycom SoundPoint IP 450 User Guide68To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a

Using the Advanced Features of Your Phone69Changing Where Pages are PlayedWhile you send a page, you can pick up the handset or press Speakerphone or

Polycom SoundPoint IP 450 User GuideviiiManaging Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Adding Part

Polycom SoundPoint IP 450 User Guide703 From the Group Subscription screen, use the down arrow key to select a group to subscribe to, then press the E

Using the Advanced Features of Your Phone71To re-submit or enter your login credentials:1 Press , then select Settings > Basic> Login Credentia

Polycom SoundPoint IP 450 User Guide72To restart the phone:1 Press .2 Select Settings > Basic > Restart Phone.The ‘Are you sure?’ messages displ

734Customizing Your PhoneThis chapter shows you how to customizing your Polycom® SoundPoint® IP 450 phone display by adjusting certain settings, such

Polycom SoundPoint IP 450 User Guide74You can select from various formats for the time and date display. Select and set options that are right for you

Customizing Your Phone75• Backlight On Intensity—the brightness of the screen when you press a key, have an incoming call, end or hold a call, or a c

Polycom SoundPoint IP 450 User Guide764 Scroll to select high, medium, low, or off, and then press the Select soft key. The default level is High.5 Pr

Customizing Your Phone772 Select Settings > Basic > Backlight Timeout.3 From the Backlight Timeout screen, scroll to the timeout you want, then

Polycom SoundPoint IP 450 User Guide78Changing the Audible RingerThe SoundPoint IP 450 phone can play the audible ringer of an incoming call through a

Customizing Your Phone793 Scroll to highlight the language you want.4 Press the Select soft key.Text that appears on the screen will change to the la

ContentsixLogging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Logging In and Out of a Ph

Polycom SoundPoint IP 450 User Guide803 Scroll to highlight the background you want.4 Press the Select soft key.One of the background selections is sh

Customizing Your Phone811 Press the Reset soft key if you want to reset the color to the default color.Press the Undo soft key if you want to undo yo

Polycom SoundPoint IP 450 User Guide82

835Troubleshooting Your PhoneThis chapter contains general troubleshooting information to help you solve any problems you might encounter when you us

Polycom SoundPoint IP 450 User Guide84Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 450 phone has no pow

Troubleshooting Your Phone85ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPoint IP 450 phone does not

Polycom SoundPoint IP 450 User Guide86Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response when you press a feature key.

Troubleshooting Your Phone87CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to the SoundPoint IP 450 ph

Polycom SoundPoint IP 450 User Guide88The phone does not ring (cont.) You turned off the ringer. Do one of the following:• During an incoming call, li

Troubleshooting Your Phone89DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The display has bad contrast.Power